This Privacy Policy describes how we collect and use your information and explains the choices that you have with regard to how we use your information.
This Privacy Policy applies to the following services operated by us and our affiliates ("we", "us", or "our").
This Privacy Policy applies whether you are a "Visitor" (which means that you simply browse the Service) or you are a "Member" (which means that you have participated in, registered with or transacted with the Service or a component thereof). By accessing, viewing and/or using the Service and/or providing us with information through the Service, you are indicating your consent to be bound by this Privacy Policy. We suggest that you review this Privacy Policy periodically as we will update and change it from time to time.
By using the Service or by providing us with Personal Information, you are consenting to this Privacy Policy and to our use of your Personal Information in accordance with this Privacy Policy. If you provide Personal Information to us through the Service, you acknowledge and agree that your Personal Information is stored on our servers.
What Information Does We Collect About Me?
Internet Activity Information
As is the case with most online services, every time you visit, access and/or use our Service, we automatically collect certain data and information from you and/or your computer. Examples of Internet Activity Information include:
- Your IP address;
- The type of Internet browser you are using;
- The type of computer operating system and device you are using to access the Service;
- The domain name of your Internet service provider;
- The Web page from which you came;
- The pages and features you visit and access on our Service; and/or
- Cookie identifiers and activity.
Cookies and Tracking Technology
A cookie is a small removable data file stored by your Web browser on your computer. Cookies, for example, allow you to browse and place an order on the Website and let us make shopping more convenient for you. We and third parties we work with place a unique identifier in the cookie and use the cookie to connect your computer with the information stored about you in our (or third parties we work with) database(s). Cookies do not give us or third parties access to your computer. You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. However, if you choose to turn cookies off, you won't be able to purchase on the Website or have access to many features that make your Website experience more efficient and convenient. However, you can still place orders over the telephone by calling Customer Care toll-free.
Pixel tags and Web beacons are tiny graphic images that allow us or Service Providers to track analytic information about your visit to our Service, as well as when you have opened an HTML email from us.
At present, we do not respond to "Do Not Track" (DNT) signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do so in the future, we will describe how we do so in this Privacy Policy.
Geolocation Information
We may collect your geolocation data through the Service for purposes of offering relevant content and services. Geolocation data consists of general location information based on latitude and longitude, or we may approximate your location based on the IP address of your computer or mobile device.
Registration Information
General
In general, you can use our Service without providing us with any personally identifiable information, such as your name, email address, postal address, phone number, gender, credit card information, customer number, or other information necessary to process your order. However, when you register for "My Account", make a purchase from website, request to sign up for email, direct mail or SMS text notices or delivery notifications, participate in a contest, event or sweepstakes promotion, provide feedback, submit a product review, fill out a survey, participate in a study or contact us, we collect the Personal Information that you elect to provide to us. Your submission of this Personal Information is entirely voluntary; however, if you elect not to provide this Personal Information, some of the services and/or features available on and/or through the Service may not be available for your use.
My Account
In addition to the Personal Information described above, if you register for "My Account" you will have the option to provide your date of birth, gender, shoe/shirt/pant size, hobbies, whether you have children, and your Facebook ID/profile information (if you log on using Facebook). You will also have the option to store your credit card information with our Service. This feature, which is entirely optional, is provided as a convenience for you so that you will not need to re-enter your full credit card information each time you make a purchase through the Service. If you elect to take advantage of this feature, please be aware that, as a security precaution, we will not store your CCV number. You will be required to input this information prior to placing an order. If you elect to store your credit card number in the "My Account" feature, you will have the ability to change your mind and remove your credit card number from storage at any time by logging into "My Account" and making the appropriate change.
Social Media
We have pages on social media sites like Instagram, Facebook, Pinterest, Twitter, and YouTube ("Social Media Pages"). When you interact with our Social Media Pages, we will collect Personal Information that you elect to provide to us, such as your social media handle and contact details. In addition, the companies that host our Social Media Pages may provide us with aggregate information and analytics regarding the use of our Social Media Pages.
Physical and Biometric Information
If you use certain features of our Website, analysis, or advice, we may collect certain physical and biometric information, including voice recordings, video footage, height, weight, shoe size/width, medical and injury history.
Demographic Information
We also collect data from third party providers, including your name, email address, postal address, gender, ethnicity, date of birth, profession, physical interests, education level, marital and homeownership status, number of children in your household, and income (collectively, "Demographic Information"). We collect Demographic Information to (i) conduct targeted marketing; (ii) study consumer analytics; and (iii) develop consumer segmentation.
How Do You Use the Data That is Collected From or About Me?
The Personal Information we receive allows us to enable your use of our Service, process your order, create an account for you and update your information in the "My Account" service, personalize our product offering and improve your experience with our Service, making it more convenient, efficient and enjoyable. We may use the Personal Information that you submit to us or that is otherwise collected from or about you through the Service, such as through cookies and pixel tags, to:
- Enable you to select products, place them in your shopping cart and make a purchase.
- Recognize you when you come back to the Website.
- Customize your communications and shopping experience.
- Process your purchase and payment, confirm your orders, apply discounts, process returns, and communicate with you about account information or customer service needs.
- Provide you with a direct mailing via postal mail.
- Adapt the content and layout of our Websites and Apps tailored to your needs and so you do not have to enter information more than once.
- Notify you about new products and services, special offerings and other promotions.
- Coordinate contests, promotions, surveys, studies or other features of our Service, including but not limited to communicating with you regarding your participation in the foregoing.
- Analyze and improve the performance of the Website, Apps, and our marketing campaigns.
- Understand how Visitors and Members use our Service and interact with the emails we send, in order to learn what pages are most attractive to our Visitors, which parts of the Service are the most interesting and what kind of offers our Members like to see.
- Improve our business to better respond to your needs.
- Enforce our policies and protect the rights, property, and safety of Visitors, and Members.
- Comply with government requests, court orders, or other legal obligations.
We may use your (i) Internet Activity Information and/or (ii) Personal Information that is aggregated and no longer personally identifiable or otherwise de-identified for any business purposes, including, without limitation, product development, research, business improvement, reporting and marketing.
How Do you Share My Information?
For the purpose of operating our business, we may transfer your Personal Information to our third party service providers who use that information only to conduct our business ("Service Providers"). For example, these Service Providers may handle credit card processing, shipping, data management, email distribution, information analysis, promotions management, marketing, internal and external website hosting, software, and other services. We provide our Service Providers with the Personal Information they need to perform their services and work with them to respect and protect your Personal Information.
Internet Activity Information and Aggregated Information
Our Service Providers may use cookies or other tracking technologies to collect information about your browsing activities on the Service for the purposes of providing us aggregated analytics information and serving targeted advertisements to you based on your use of our Service.
Website Analytics
We use third party analytics tools. These third party services use cookies to help us analyze how users use our Website and our Apps. The information generated by the cookie about your use of our Website will be transmitted to and stored by third party tools, respectively.
Remarketing
We use third party companies who may use cookies or other tracking technologies to collect information about your browsing activities information over time and/or across different websites following your use of the Website to help serve targeted product recommendations and other communications.
Specifically, by using the Service, these third party companies:
- May collect certain information about you, including your name, address and email address, as well as your transaction history and browsing activity by using cookies and similar technologies, in order to serve advertisements or provide other advertising services to you, including email, display media and direct mail in order to provide advertisements about goods and services likely to be of greater interest to you; and/or
- May use non-cookie technologies to recognize your computer or device and/or to collect and record information about your web surfing activity (and to keep track of which user identities match to which devices or browsers). Please keep in mind that your web browser may not permit you to block the use of these non-cookie technologies, and those browser settings that block cookies may have no effect on such techniques.
When we generate advertisements as described under this section, data collected from you through online cookies and other technologies may be combined with other de-identified data in order to tailor ads to you based on your preferences and other information about you.
If you wish to opt-out of this program, you may let us know by contacting our Customer care team. Please note that if you choose to opt out of interest-based advertising, you may continue to see ads on the Service and other sites, but they will not be based on how you browse or shop. Further, to successfully opt-out, you must have cookies enabled in your web browser; once you successfully opt-out, if you delete your browser's saved cookies, you will need to opt-out again.
You can also modify your browser settings to not accept cookies from the Website.
We may disclose Internet Activity Information and Aggregated Information to various third parties who may use such information for their own purposes.
Legal Requirements
We may disclose Personal Information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others' rights, property or safety. We may also share Personal Information with companies assisting in fraud protection or investigation. We do not provide Personal Information to these agencies or companies for marketing or commercial purposes.
Product Reviews
If you elect to submit a review regarding a product, we may share the following information provided as part of your review with select third party who sold products to display on their respective websites: the review headline, your nickname, the star rating, the content of the review and the location and date of the review.
What Steps Does You Take to Secure My Personal Information?
We have a variety of security measures to protect against the loss, misuse or alteration of your Personal Information. To ensure the information you provide online is secure during transmission, we use encryption technology and Secure Socket Layers (SSL) while processing any Personal Information you supply. You can review our security certificate which will display our Service security information.
Our Service provides you the ability to store your credit card number in the "My Account" section of our Service. To protect your security, we encrypt all stored credit card numbers and we do not store your card's CCV number. For others, we may temporarily store the entire encrypted credit card number when it is necessary to manually contact a credit card company for verification.
Please note that while we take commercially reasonably steps to protect your Personal Information, no system is 100% secure and you use the Service at your own risk.we take commercially reasonably steps to protect your Personal Information, no system is 100% secure and you use the Service at your own risk.
What is the Children's Privacy Policy?
We do not knowingly ask for Personal Information from anyone under the age of 16 (a "Child"). If a Child submits Personal Information to us and we know that the person providing the information is a Child, we will not use it for any purpose. We will use commercially reasonable efforts to delete the information as soon as we discover it and we will not disclose it to third parties. If you become aware that a Child has provided Personal Information to our site, please contact our Customer care team.
While our policy prohibits children under 16 from registering with the Service, parents should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from disclosing online their name, address and other Personal Information without parental permission.
How do Links From our site to Other Sites Affect Me?
At times, we may provide links from our Website and Apps to other websites and applications operated by third parties. These links are provided only for your convenience and intended to add value to your visit. However, we do not have control over the linked websites and applications, which are independent from our site and have separate privacy policies. When leaving our Website and Apps, you need to be aware that our policies no longer apply. Therefore, we will not be responsible for the accuracy, relevancy, availability, reliability, copyright compliance, legality or decency of material contained in third party websites and applications linked to our Website and Apps. We strongly encourage you to review the privacy policies of any third-party websites and applications before using their sites.
How Can I Opt-out/Unsubscribe From Email, Direct Mail, SMS Text or Transmissions to Third Party Service Providers?
If for any reason you would like to stop receiving any emails sent by us that notify you of upcoming events, promotions, sales, new products or contain other commercial communications, simply click the unsubscribe link provided at the bottom of every email or you may contact contact our Customer Care team. By clicking the unsubscribe link, you will be directed to an unsubscribe page where you can remove your name from either the email or direct mail sign-up.
Please note that if you decide to opt-out of all third-party transmissions of your Personal Information, we may not be able to process your order.
How Can I Update My Information or Delete "My Account"?
Accounts on the Website may be created during the ordering process. You can login to or manage your account on our website. After logging in, you will be able to modify your contact information, update your billing and shipping addresses and/or view past orders. To delete your account, please contact our Customer Care team. For security purposes, complete credit card information (for example, your CCV number) is not saved with your account. Remember that you are responsible for protecting the user name and password for your account and you will be responsible for all activity occurring through the use of your user name and password.
What if I Have More Questions About the Privacy Policy?
If you have any questions or concerns including a request to be added to or taken off a list, please contact our Customer Care team.
If you would like to exercise any or all of these rights, you may do so by providing the information required or by contacting Customer Care. Your authorized agent may submit requests in the same manner. Once we receive your request, we will verify your identity by sending an email to the email address you provide to us.
